DELIVERY AND SHIPPING POLICY
Last updated: 29 July 2026
This policy explains how orders placed through mardenwear.com are processed and delivered.
1. DELIVERY LOCATIONS
Marden currently delivers to addresses within the United Kingdom.
Delivery may be restricted for:
- certain islands or remote locations;
- PO boxes;
- military addresses;
- locations not served by our delivery partners.
Available delivery options will be displayed at checkout.
2. ORDER PROCESSING
Orders are normally processed within 7 business days.
Business days exclude weekends and UK public holidays.
Orders placed during sales, product launches or unusually busy periods may require additional processing time.
You will receive an order confirmation after placing your order.
3. ESTIMATED DELIVERY TIME
Estimated delivery after dispatch:
7 business days.
The delivery estimate begins after processing and dispatch.
Delivery times are estimates rather than guaranteed dates unless expressly stated otherwise.
4. SHIPPING CHARGES
Any delivery charge will be displayed at checkout before payment.
Free-delivery offers are subject to the conditions displayed with the relevant promotion.
5. TRACKING
Where tracking is available, we will send tracking information to the email address used for the order.
Tracking may require several working days to display its first update after dispatch.
6. MULTIPLE PARCELS
Orders containing multiple products, colours or sizes may occasionally arrive in separate parcels.
You will not be charged additional shipping solely because we divide an order into multiple deliveries.
7. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address.
Contact support@mardenwear.com immediately if you notice an error.
We cannot guarantee an address can be changed after processing begins.
Additional delivery expenses resulting from an incorrect or incomplete address may be charged where permitted.
8. DELIVERY DELAYS
Delays may occur because of:
- carrier disruption;
- customs or border processing;
- severe weather;
- public holidays;
- high order volumes;
- incorrect address information;
- events outside our reasonable control.
Contact support@mardenwear.com if your order has not arrived within the expected timeframe.
9. TAXES, VAT AND IMPORT CHARGES
DELETE THE OPTION THAT DOES NOT APPLY BEFORE PUBLISHING.
OPTION A — DUTIES AND TAXES INCLUDED
Prices shown at checkout include applicable taxes and import charges payable by the customer.
You should not normally be required to pay an additional import charge when the order is delivered.
OPTION B — POSSIBLE ADDITIONAL IMPORT CHARGES
Orders may be subject to import taxes, customs duties or carrier handling charges.
Where these charges are not collected during checkout, they may be payable by the recipient before delivery.
10. PARCELS MARKED AS DELIVERED
If tracking states that a parcel has been delivered but you cannot locate it:
- confirm the delivery address;
- check safe places around the property;
- ask household members or neighbours;
- review any delivery photograph or notice;
- contact support@mardenwear.com promptly.
We will assist with an investigation and may ask you to complete a missing-parcel declaration.
11. LOST OR DAMAGED PARCELS
Contact us promptly if a parcel appears lost or arrives visibly damaged.
Keep the packaging and provide photographs where possible.
We will investigate and arrange the appropriate remedy.
12. DELIVERY RESPONSIBILITY
Marden remains responsible for the order until it is delivered to you or to a person or location authorised by you.
13. DELIVERY WITHIN 30 DAYS
Unless a different timeframe is agreed with you, we will deliver the order without undue delay and within 30 days of the order being placed.
If we cannot fulfil an order within the agreed timeframe, contact us to discuss the available remedy.
14. CONTACT US
For delivery questions:
Marden
Website: https://mardenwear.com
Email: support@mardenwear.com