RETURNS AND REFUNDS POLICY
Last updated: 29 July 2026
We want you to feel confident ordering from Marden.
This policy explains how cancellations, returns, refunds and faulty products are handled.
Nothing in this policy affects your statutory consumer rights.
1. 30-DAY RETURNS POLICY
In addition to your statutory rights, Marden accepts eligible returns requested within 30 days of delivery.
To qualify under our commercial 30-day returns policy, products should be:
- unworn, except for reasonable fitting;
- unwashed;
- free from stains, odours, damage or alterations;
- returned with original tags, where supplied;
- accompanied by information identifying the order.
We may reduce a refund where the value of a product has been reduced because it was handled beyond what was reasonably necessary to inspect its nature, characteristics and fit.
2. STATUTORY RIGHT TO CANCEL
For most products purchased online, you may cancel without giving a reason.
You must tell us that you wish to cancel within 14 days after the day you receive the product.
After notifying us, you must return the product within the following 14 days.
3. HOW TO REQUEST A RETURN
Before returning a product, email:
support@mardenwear.com
Include:
- your full name;
- order number;
- product being returned;
- reason for the return;
- photographs if the product is damaged, faulty or incorrect.
We will provide return instructions and the authorised return address.
Do not send a return to the address shown on the original shipping parcel unless we specifically instruct you to do so.
Returns sent without authorisation or to an incorrect address may be delayed or lost.
4. RETURN SHIPPING
For change-of-mind returns, the customer is responsible for the cost of return postage unless Marden states otherwise.
We recommend using a tracked delivery service and keeping proof of postage.
If a product is faulty, damaged, materially misdescribed or incorrectly supplied, Marden will cover reasonable return costs or provide another appropriate solution.
5. REFUNDS
Once a return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Where applicable by law, a refund will be processed no later than 14 days after:
- we receive the returned product; or
- you provide acceptable evidence that the product has been returned.
Banks and payment providers may require additional time to display the refund.
6. ORIGINAL DELIVERY CHARGES
Where an entire order is cancelled under the statutory cancellation right, we will refund the standard outbound delivery charge where required by law.
If you selected a more expensive express or premium delivery option, we are not required to refund the additional amount above the standard delivery cost.
7. EXCHANGES
Direct exchanges are subject to availability.
Where an exchange is available, we may offer a replacement size or colour.
If an exchange cannot be arranged, you may return the eligible product and place a new order.
8. BUNDLE RETURNS
For a full refund of a bundle, all products included in that bundle should be returned.
If you return only part of a bundle, the refund may be recalculated based on the price that would have applied to the number of products you keep.
For example, if keeping fewer products means the original bundle discount no longer applies, the retained products may be charged at the applicable lower-quantity price.
Any adjustment will not restrict your statutory rights.
Contact support@mardenwear.com before returning part of a bundle.
9. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Inspect your order after delivery.
Contact us promptly if:
- the wrong product was delivered;
- the product arrived damaged;
- the product has a manufacturing fault;
- the product is materially different from its description.
Provide photographs showing the issue and packaging where relevant.
We will assess the matter and provide an appropriate remedy, which may include:
- a refund;
- a replacement;
- another remedy required by applicable law.
10. NON-RETURNABLE PRODUCTS
Unless faulty or otherwise protected by law, we may be unable to accept:
- personalised or made-to-order products;
- sealed hygiene-sensitive products after the seal has been broken;
- products damaged through misuse or improper care;
- products returned outside the applicable return period.
These exclusions do not apply where they would unlawfully restrict statutory rights.
11. CANCELLING BEFORE DISPATCH
Contact support@mardenwear.com as soon as possible if you wish to change or cancel an order.
We will try to assist, but changes cannot be guaranteed after processing has started.
If an order has already been dispatched, the normal returns process will apply.
12. RETURN ADDRESS
Returns must only be sent to the address provided by our support team.
13. MODEL CANCELLATION FORM
You may use the following form, but you are not required to do so.
To:
Marden
Email: support@mardenwear.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Products:
____________________________________
Order number:
____________________________________
Ordered on:
____________________________________
Received on:
____________________________________
Customer name:
____________________________________
Customer address:
____________________________________
Customer signature, if submitted on paper:
____________________________________
Date:
____________________________________
14. CONTACT US
For cancellation, return and refund requests:
Marden
Website: https://mardenwear.com
Email: support@mardenwear.com